HA Logistics Inc.

Our Company
About HA Logistics
Management Team
Quality
Technology

Services
Transportation Services
Supply Chain Mgt.
Transportation Mgt.
Warehouse/Distribution
Warehousing Network
Customer Mgt. Center
Rate Request
Broker Agent Opportunities

Case Studies
Case Study #1
Case Study #2

Contact Us
Locations & Numbers

Resources
Trailer Specifications
SLI
Order for Service
Credit Application
Employment Opp.
Sales Agent Opp.
Standard Bill of Lading
Trade Show Bill of Lading

We believe continuous improvement and quality are cornerstones to our success as a business. As a direct result, we have developed a combination of formal quality reviews and systematic measurement processes to insure we are providing the highest levels of service to our customers and providers. These processes include both internal and external measurements.

Internal	External
• Average call time • Average call response • Calls per man-hour • Company growth	• Vendor service tracking • Customer milestone meetings • Customer satisfaction surveys • Vendor reviews